The Three Don’ts in Customer Service and What to do Instead

The Three Don’ts in Customer Service and What to do Instead

When it comes to driving profits, sales is the obvious front-runner. If you’re not consistently converting leads into customers, then that’s certainly your number one problem. But once you’ve got them, you have to keep them. The way to keep customers coming back again and again isn’t just with a great product. You must also create a great experience for your customers – and it’s excellent customer service that steps in to ensure that, especially when a problem crops up. This seems like an elementary concept, but as Board of Experts member, Vanessa Nornberg, recently wrote about in her Inc. magazine column, the number of times that she left an encounter with a company feeling frustrated and like her issue was unresolved was beyond counting. She spotted a pattern with all of these instances of poor customer service. (more…)

‘Maiden’ chronicles a sea change on the high seas

‘Maiden’ chronicles a sea change on the high seas

“Maiden” (2018 production, 2019 release). Cast: Tracy Edwards, Jo Gooding, Mikaela Von Koskull, Marie-Claude Kieffer Heys, Dawn Riley, Michèle Paret, Sally Creaser Hunter, Tanja Visser, Claire Russell, Amanda Swan Neal, Nancy Harris, Angela Heath, Sarah Davies, Jeni Mundy, Howard Gibbons, Skip Novak. Director: Alex Holmes. Web site. Trailer.

Fighting for recognition can grow tiresome, especially for those who have had to do so seemingly forever. Yet nothing is gained without making the effort, difficult and frustrating though that may be. Nevertheless, when the attempt succeeds, there’s a tremendous satisfaction that comes from it, not only in terms of realizing a goal, but also in setting a precedent that many may have thought could never be set. So it was for an ambitious crew of adventurers who took on a challenge of global proportions (and implications), as seen in the uplifting new documentary, “Maiden.” (more…)

What’s your exit strategy?

What’s your exit strategy?

How are you setting yourself up for the win?

As we enter the 11th year of the current bull market, it’s key to remember that what goes up, can come down – rather rapidly. The 9.2% drop in the S&P500 in December 2018, is a stark warning that when the winds shift it can be too rapidly to properly protect yourself. That is why it is key to have a time-proven plan – one that can withstand financial storms. You don’t want to discover you’ve built your fiscal health with straw, as most people did during the Great Recession, when over 10 million homes were lost and the Dow dropped 55%. (more…)

‘The Feeling of Being Watched’ examines the perils of privacy protection

‘The Feeling of Being Watched’ examines the perils of privacy protection

“The Feeling of Being Watched” (2018). Cast: Interviews, Current Footage and Re-creations: Assia Boundaoui, Rabia Boundaoui, Christina Abraham, Iman Boundaoui, Nouha Boundaoui, Oussama Boundaoui, Sohib Boundaoui, Monica Eva Foster (voice), Daron Hagen (voice), Jen Marlowe (voice). Archive Footage: Donald Trump, Peter Jennings, Nacer Boundaoui, Robert Wright Jr. Director: Assia Boundaoui. Screenplay: Assia Boundaoui. Web site. Trailer.

Many of us likely believe that our personal privacy is a right that we’ve lost. Due to increasingly intrusive surveillance of virtually every aspect of our lives by government agencies, we’ve often come to feel that our personal spaces and individual lives are no longer our own. And, because of explanations like national security and waging the war on terror, those measures have thus been justified by those conducting them. Given all that, it may seem like there’s nothing we can do about it, either. However, one community subjected to severe scrutiny has had enough and has begun to fight back, letting those who are doing the surveilling know that they’re now being surveilled as well, a story chronicled in the troubling but inspiring documentary, “The Feeling of Being Watched.” (more…)

Moving Through Menopause With Vision

Moving Through Menopause With Vision

Last week I had the great blessing of participating once again in a vision quest.  During a vision quest, you “labor” for a vision that is meant to help define the next steps you are meant to take to fulfill your life purpose and be of the greatest service to the planet and all whom you share it with. What is a vision quest? Different cultures have different ways of getting in tune with Spirit. I have participated in several that include plant medicine of various kinds, but a vision quest undertaken in the traditional Lakota way is done without substances of any kind. Instead, preparations are made by infusing 405 prayer ties with prayers, fasting is done while on the mountain for 4 days and 3 nights, and the entire time is spent immersed deeply in communion with Spirit. (more…)

The One Trait That Every Customer Service Employee Should Know

The One Trait That Every Customer Service Employee Should Know

In a recent post for Inc. magazine, Board of Experts member Vanessa Nornberg shared how the stewardess on a cross country flight ruined what was supposed to be a rare, luxury experience for Vanessa. She deviated from her usual economy class seat to fly first class, because shockingly the price difference was minor. All set to experience what she thought would be a lovely flight with the best the airline had to offer, Vanessa and her fellow passengers instead experienced poor service and attitude from their stewardess, leaving everyone uncomfortable and reminding Vanessa of the importance of good customer service. At the top of Vanessa’s list of real and effective customer relationship management? Grace.
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