The One Trait That Every Customer Service Employee Should Know

The One Trait That Every Customer Service Employee Should Know

In a recent post for Inc. magazine, Board of Experts member Vanessa Nornberg shared how the stewardess on a cross country flight ruined what was supposed to be a rare, luxury experience for Vanessa. She deviated from her usual economy class seat to fly first class, because shockingly the price difference was minor. All set to experience what she thought would be a lovely flight with the best the airline had to offer, Vanessa and her fellow passengers instead experienced poor service and attitude from their stewardess, leaving everyone uncomfortable and reminding Vanessa of the importance of good customer service. At the top of Vanessa’s list of real and effective customer relationship management? Grace.
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Four Steps to Killer Sales Growth

Four Steps to Killer Sales Growth

Sales are the lifeblood of a company. Without them all business stops, so it makes sense to build a powerhouse team that knows how to close a sale. Vanessa Nornberg, owner of Inc. 500 company Metal Mafia, a board member here at Birthing of Giants, and an expert at sales growth, recently broke down the components of a sale, noting that the best salespeople understand those components clearly and use their knowledge to help their customers and close deals. Vanessa notes. (more…)

The Zoom IPO

The Zoom IPO

We’ve had a series of Initial Public Offerings recently that would have been better labeled as Liquidity Events. Venture Capitalists and early stage investors (including the founders of the company) need to turn their paper money into real currency and things (like homes & nest eggs). So, they go public. Many of these companies are staples of our new sharing, connected and gaming economy, such as Lyft, DropBox and Snap Inc. (Click on the blue highlights for my original IPO warnings on Lyft and Snap Inc.) However the challenge for investors is often more one of valuation, or profitability. If you get caught up in the story of how the company is transforming the landscape of our lives, and fail to look at the fundamentals of sound business, you might drink the Kool-Aid and wake up with losses.​ (more…)

How to Amplify Your Sales: Focus on Value

How to Amplify Your Sales: Focus on Value

In a recent column Vanessa Nornberg – owner of Metal Mafia and a member of our Board of Experts – tackled a common sales training problem that many businesses have, especially with new, unseasoned salespeople. It might even be called a human issue, because in a nutshell it’s the “wanting to be liked” phenomenon. If your sales trainer isn’t addressing this issue, it could be costing you sales.

Vanessa points out that many salespeople think that in order to close on a sale, they have to be loved by the customer. The problem is that this notion can lead to your salespeople focusing on the wrong metric: price. (more…)

Engaging Others Can Create Clarity and Confidence

Engaging Others Can Create Clarity and Confidence

When you make your career all about you, whether it’s in a positive light or a negative one, you reduce your potential to grow.

Many leadership consultants will tell you that being a leader is about the ‘we’ and not the ‘me’ philosophy. Career success is no different. After all, you are the leader of you and your own career, but it’s not just the role you have in getting to the next level, it’s also the people you involve along the way.

If there was one attitude adjustment I needed earlier on in my corporate career and business, it’s that I didn’t have to have it all figured out. That I didn’t have to have each and every detail mapped out before I took any action. I’m sure there were other adjustments I required, many of them as a matter of fact, but this attitude really caused a lot of stress in my life. Because I was caught in this wicked cycle of not knowing what I didn’t know and not being able to figure it out, I became a champion of overthinking, ruminating, and self-doubt.

Does this sound familiar to you?

When you make it all about you, whether it’s in a positive light or a negative one, you reduce your potential to grow. You miss out on opportunities that can lift you and support you to your next level of career by not allowing anyone else to be a part of it.

Instead of isolating yourself, brainstorm with other smart, savvy business professionals and possibly uncover the very solution you need or perhaps one even better. When you feel uncertain of your direction, reach out and allow others to point out your talents and gifts. These are the things you are naturally good at but may not be sure how to utilize. They can help. If you’re procrastinating, others can hold you accountable for your goals. There’s nothing like making a commitment to get it done and the deadline’s tomorrow, for some great motivation.

Are you playing small in your career? The right mentor can encourage and advise you to reach for more.

Do you get excited about an idea only to have your negative self-talk go on a rampage until you’re talked right out of it again? Have conversations with people who have tried it. They can share what worked and what didn’t so you’re not reinventing the wheel.

Quit the overthinking and ruminating and get clear on what is really important to focus on so that you are getting the results you deserve, just make sure you’ve got other people along for the ride.

This article first appeared at Debbie’s website HERE.

Debbie Peterson helps professionals get extreme clarity on what it takes to create career success on their terms! As a business keynote speaker, author, trainer, and coach, she helps organizations fill their leadership pipeline with high potential talent that reaches for and realizes success by harnessing the power of their thoughts.

To Learn more about Debbie, go to Getting to Clarity.

 

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