The Three Don’ts in Customer Service and What to do Instead

The Three Don’ts in Customer Service and What to do Instead

When it comes to driving profits, sales is the obvious front-runner. If you’re not consistently converting leads into customers, then that’s certainly your number one problem. But once you’ve got them, you have to keep them. The way to keep customers coming back again and again isn’t just with a great product. You must also create a great experience for your customers – and it’s excellent customer service that steps in to ensure that, especially when a problem crops up. This seems like an elementary concept, but as Board of Experts member, Vanessa Nornberg, recently wrote about in her Inc. magazine column, the number of times that she left an encounter with a company feeling frustrated and like her issue was unresolved was beyond counting. She spotted a pattern with all of these instances of poor customer service. (more…)

The One Trait That Every Customer Service Employee Should Know

The One Trait That Every Customer Service Employee Should Know

In a recent post for Inc. magazine, Board of Experts member Vanessa Nornberg shared how the stewardess on a cross country flight ruined what was supposed to be a rare, luxury experience for Vanessa. She deviated from her usual economy class seat to fly first class, because shockingly the price difference was minor. All set to experience what she thought would be a lovely flight with the best the airline had to offer, Vanessa and her fellow passengers instead experienced poor service and attitude from their stewardess, leaving everyone uncomfortable and reminding Vanessa of the importance of good customer service. At the top of Vanessa’s list of real and effective customer relationship management? Grace.
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Four Steps to Killer Sales Growth

Four Steps to Killer Sales Growth

Sales are the lifeblood of a company. Without them all business stops, so it makes sense to build a powerhouse team that knows how to close a sale. Vanessa Nornberg, owner of Inc. 500 company Metal Mafia, a board member here at Birthing of Giants, and an expert at sales growth, recently broke down the components of a sale, noting that the best salespeople understand those components clearly and use their knowledge to help their customers and close deals. Vanessa notes. (more…)

Engaging Others Can Create Clarity and Confidence

Engaging Others Can Create Clarity and Confidence

When you make your career all about you, whether it’s in a positive light or a negative one, you reduce your potential to grow.

Many leadership consultants will tell you that being a leader is about the ‘we’ and not the ‘me’ philosophy. Career success is no different. After all, you are the leader of you and your own career, but it’s not just the role you have in getting to the next level, it’s also the people you involve along the way.

If there was one attitude adjustment I needed earlier on in my corporate career and business, it’s that I didn’t have to have it all figured out. That I didn’t have to have each and every detail mapped out before I took any action. I’m sure there were other adjustments I required, many of them as a matter of fact, but this attitude really caused a lot of stress in my life. Because I was caught in this wicked cycle of not knowing what I didn’t know and not being able to figure it out, I became a champion of overthinking, ruminating, and self-doubt.

Does this sound familiar to you?

When you make it all about you, whether it’s in a positive light or a negative one, you reduce your potential to grow. You miss out on opportunities that can lift you and support you to your next level of career by not allowing anyone else to be a part of it.

Instead of isolating yourself, brainstorm with other smart, savvy business professionals and possibly uncover the very solution you need or perhaps one even better. When you feel uncertain of your direction, reach out and allow others to point out your talents and gifts. These are the things you are naturally good at but may not be sure how to utilize. They can help. If you’re procrastinating, others can hold you accountable for your goals. There’s nothing like making a commitment to get it done and the deadline’s tomorrow, for some great motivation.

Are you playing small in your career? The right mentor can encourage and advise you to reach for more.

Do you get excited about an idea only to have your negative self-talk go on a rampage until you’re talked right out of it again? Have conversations with people who have tried it. They can share what worked and what didn’t so you’re not reinventing the wheel.

Quit the overthinking and ruminating and get clear on what is really important to focus on so that you are getting the results you deserve, just make sure you’ve got other people along for the ride.

This article first appeared at Debbie’s website HERE.

Debbie Peterson helps professionals get extreme clarity on what it takes to create career success on their terms! As a business keynote speaker, author, trainer, and coach, she helps organizations fill their leadership pipeline with high potential talent that reaches for and realizes success by harnessing the power of their thoughts.

To Learn more about Debbie, go to Getting to Clarity.

 

Fix the Roof while the sun is shining

Fix the Roof while the sun is shining

The 10 Events That Will Drive (or Tank) the Economy in 2019.

John F. Kennedy Jr. famously said, “The time to fix the roof is while the sun is shining.” As we enter the 11th year of this recovery, it is definitely time to do a full assessment of our roof, testing where the vulnerabilities lie and fixing them now. Most Americans are going to need an outside opinion for this. Why? Would you hire the roof contractor who let the storm flood your home last time? (more…)

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